Companies are increasingly engaging in consulting services that help them develop strategies to overcome the challenges they face with their recruitment processes. Employers are realising the importance of seeking advice on strategic and effective recruitment and selection processes ensuring that the right people are in the right job at the right time.
Travelex, having evolved from an innovative bureau de change operator into a dynamic and diversified money business needed to change their lengthy recruitment process to become strategic and time efficient. This was achieved through the use of the Prevue Assessment.
The Prevue Assessment is the only integrated web-delivered assessment system on the market that measures three ability scales, three motivation and interests scales, thirteen personality traits and five work-related characteristics.
Mindset’s Managing Partner Don Holley says, “Before seeking consultation from Mindset, Travelex was using an assessment application that was not web based and therefore involved candidates completing an assessment at a specified terminal.”
“This proved difficult as the business grew and the recruitment process became unmanageable because of the geographic diversity of Travelex retail outlets, the volume of recruitment and required speed to hire.”
This initial recruitment process was time consuming and resulted in candidates moving on to other jobs. The lengthy process involved candidates first attending an initial screening, followed by an interview with the internal recruitment team and then completing the Prevue Assessment. It was not until these steps were completed that the hiring manager looked the potential candidates to make a decision.
Travelex attempted to fix this lengthy process by encouraging Sales Managers to make quick decisions. This however resulted in the full Prevue Assessment not being used and the wrong staff being hired.
The cost of the full Prevue Assessment was also under scrutiny and Mindset had to justify to the Travelex team the value of the assessment to the recruitment process.
The Travelex Internal Recruitment team began to feel the stress of the expanding business in a tightening labour market and the difficulty of finding the right staff with the lowest level of unemployment in over thirty years. Travelex approached Mindset in 2007 to review their recruitment processes.
Mindset undertook a concurrent study with Travelex involving both high performing and low performing Retail Sales Consultants to devise a Prevue Learning and Reasoning Assessment. This would help Travelex utilise the Prevue Assessment allowing a time and cost effective recruitment process that resulted in recruiting the right staff.
The Prevue Learning & Reasoning Assessment that is part of the Prevue Assessment measures an individual’s capacity to learn and use information, develop skills, solve problems, and understand instructions. This assessment examines four cognitive dimensions: General Mental Ability, Working with Numbers, Working with Words, and Working with Shapes.
The Prevue Learning and Reasoning Assessment examined the ability, motivation and personality traits that were most consistent with the high performing Sales Consultants helping Travelex determine what qualities they would look for when recruiting their staff.
When reviewing their recruitment process, Travelex has found that it is more effective to screen out candidates who do not meet the initial general abilities requirements when completing the Prevue Assessment. This prevents time being spent on face to face interviews with candidates who are not suitable.
Michelle Pratt of Travelex says “Mindset has worked closely with Travelex to develop a tool that suits our candidates, Managers and ultimately our bottom line. We find the assessment to be highly accurate and efficient with our recruitment process becoming more strategic and time efficient”.
The Prevue Learning & Reasoning Assessment conducted by Mindset has benefited Travelex allowing them to devise a more time effective recruitment process that results in the right candidates being recruited for the right jobs.
Admerex is a home grown success story that went go global overnight. With expanding staff numbers and a worldwide office network Admerex faced critical cultural issues which raised questions about the continuing strength and the appropriateness of the prevailing corporate culture.
Corporate culture can help drive business results, but it takes a cultural audit to differentiate which elements of the culture will lead to superior performances. In order for Admerex to develop a global corporate culture Mindset was brought onboard to design and implement an employee engagement survey which provided employees with a sense of corporate identity and enabled Admerex to develop an effective cultural plan.
Admerex is an Australian listed company providing receivables lifecycle, credit risk and contact centre solutions. Since its formation, Admerex has experienced significant growth through the acquisition of companies throughout the world.
Due to the intense level of growth the company had to rapidly increase its number of employees in order to maintain strict service levels to their clients. This meant that the diversity of cultures and backgrounds in the offices around the world grew to encompass all different types of people ranging in ages, socio-economic status, religious beliefs, and gender.
In order to create a working environment that encourages exceptional performance from the diverse collection of individuals employed, Admerex’s HR department was given the task of organising a global cultural employee survey. The challenge the HR department faced when developing the survey was how to word the questions in a way that did not alienate any particular cultural group.
Geoff Daly, Head of Human Resources said there were challenges in terms of the cultural issues, and diversity caused by operating in culturally diverse markets. “What works in one location does not work in another,” he said.
For that reason the HR department needed to create a survey that took into consideration the diverse cultural range of employees but also concentrate on the information that they needed answered in order to have a successful outcome.
The types of questions that the survey needed to focus on included a broad range of issues including hygiene issues “bread and water” issues, pay, careers, and environment.
“We also wanted to explore “softer” areas of the business in terms of the business culture where we aimed to receive specific feedback on how well Admerex manages the business and people,” said Mr Daly.
Due to the large task that the HR department faced, they employed the services of Mindset to create and design the Employee Engagement Survey in order to test the waters and get timely feedback from the staff on what Admerex’s main strengths and weaknesses were.
Mindset offered a confidential, comprehensive survey that assisted Admerex in keeping abreast of the attitudes and opinions of their staff in their ever changing environment.
The survey included an online questionnaire which highlighted the strengths of the organisation, as well as identifying and clarifying areas of concern. This provided a valuable insight that allowed Admerex to build on their strengths in decision making, and minimise problem areas.
Mindset worked closely with Admerex to ensure that the information gathered was fed back to all members of the organisation in a confidential and professional manner. Mindset Consultants then supported the management team in developing and implementing actions to address key issues raised by the staff members.
Don Holley, Managing Director of Mindset, said the survey included a 6 month follow-up and review, which provided Admerex with valuable feedback as to the success of the improvement actions, and supported the managers in the implementation of a continuous improvement process.
Through the implementation of the survey Admerex was able to indentify and understand the things that they did well and what they needed to improve on.
Mr Daly said that the survey provided a positive measure to address issues and confirmed why people like working at Admerex and what needed to be improved.
“The survey gave a voice to staff and a sense of being heard. Overall, the cultural survey was a positive experience, “he said.
The immediate results of the survey allowed Admerex to identify the issues that needed to be dealt with or improved and developed ways that they could be addressed.
Admerex was extremely pleased with Mindset’s flexible approach to the survey process in accommodating all of their needs and requests, and that the turn around time of information and the final report was excellent.
“The survey has made a tangible difference to the way Admerex runs their business and the results that have been achieved following the survey,” said Mr Daly.
Admerex found that they received a very satisfying result through the use and implementation of Mindset’s Employment Engagement survey and more importantly gave them a great platform to grow their business with a highly engaged and motivated workforce.
ReadSoft Australia is a wholly owned subsidiary of a Swedish Multinational. They are a market leader in document automation, with more than 3500 customers worldwide. ReadSoft originally worked with Mindset to address why the Australian subsidiary was underperforming by corporate standards. It was established that it was largely due to leadership and personnel issues.
A replacement Managing Director, Vincent Ehrstrom was appointed to turn the situation around. Vincent had successfully built the French subsidiary for ReadSoft. New to the country Mindset was engaged to assess the potential of existing team members, recruit and select new team members and run role clarity workshops with staff to clearly define their roles and objectives.
Some of the challenges Mindset assisted ReadSoft to overcome were attracting talent in an intensely competitive IT market, creating a unique culture that reflect the organisation global values and getting the right people for solution sales in an industry with long sales lead times.
Mr Ehrstrom was promoted back to the Corporate Head Quarters, based in Sweden and Mindset was responsible to recruiting a replacement Managing Director. ReadSoft had doubled in size in the past four years and was well positioned to go to the next stage of their growth. Frank Volckmar was appointed Managing Director in August 2006 and has continued the growth trend in the business.
Mindset provides an annual fixed price contract for all recruitment and selection services, a web based performance management system to drive performance and align staff to business goals and objectives and implementing HR initiatives that include compliance, retention and development programs.
By engaging Mindset as an Organisational Development partner ReadSoft had the flexibility of access to senior HR professionals who understand their business and culture, by fixing the fee they are getting significant cost savings and could manage cashflow. They also had access to latest technology selection and performance management tools included in the contract.
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